Legal
Privacy Policy
Before publishing: replace every highlighted placeholder below with your registered details, and have this reviewed by a lawyer qualified in your jurisdiction. It is a solid starting draft, not legal advice.
This policy explains what Joey AI collects, why we collect it, who we share it with, and what you can ask us to do with it. We have tried to write it in the same plain language we use everywhere else.
1. Who we are
Joey AI (“Joey AI”, “we”, “us”) is the pet-care product of GARV AI LABS. We build the app you use — and we are the data fiduciary responsible for the personal data described in this policy.
Gautam Buddha Nagar, Uttar Pradesh
India
Questions about this policy or your data? Email us anytime — we reply to the same inbox.
2. What we collect
Information you give us
- Account details — name, email address, password (stored only as a salted hash), and phone number if you provide one.
- Pet profiles — your dog's name, breed, date of birth, sex, weight, neuter status, allergies, and photographs.
- Health information about your dog — chat messages, uploaded scan photographs, daily logs, weight history, vaccination records, medications, medical records, and meal logs. This is information about your animal, not about you.
- Payment details — handled entirely by our payment processor. We receive a transaction reference and subscription status; we never see or store your full card number.
- Support correspondence — anything you write to us.
Information we collect automatically
- Usage data — pages and features used, timestamps, and the actions you take in the app.
- Device and connection data — IP address, browser type, operating system, and approximate region derived from IP.
- Cookies and local storage — see section 8.
3. Why we use it
| Purpose | What it involves | Our basis |
|---|---|---|
| Providing the service | Running your account, generating AI responses, storing your dog's records, sending reminders | Performance of our contract with you |
| Payments | Taking subscription payments, issuing receipts, handling refunds | Performance of contract; legal obligation |
| Safety and abuse prevention | Rate limiting, fraud detection, investigating misuse | Our legitimate interests |
| Improving the product | Aggregate, de-identified analysis of which features are used | Our legitimate interests |
| Support | Answering your questions | Performance of contract |
| Marketing email | Product news, if you opt in | Your consent — withdrawable any time |
4. AI processing
When you use AI vet chat, an image scan, a meal plan, or a report, the relevant content is sent to our AI provider to generate a response. That content can include your message, the photograph you uploaded, and the parts of your dog's profile needed for context — breed, age, weight, medications, and recent history.
Our AI provider processes this on our behalf under a contract that restricts them to providing the service. We do not permit your content to be used to train third-party foundation models.
Please do not type information into chat that you would not want processed this way — including anything about a person rather than a pet.
5. Who we share with
We do not sell your personal data. We share it only with service providers who need it to run Joey AI:
- Cloud hosting and storage — for the application, database, and uploaded photographs.
- AI model provider — as described in section 4.
- Payment processor — to take payments and manage subscriptions.
- Email delivery — for reminders, receipts, and account email.
- Analytics — only where enabled, and configured to minimise what is collected.
- Professional advisers and authorities — where we are legally required, or to establish or defend legal claims.
If Joey AI is ever involved in a merger or acquisition, your data may transfer as part of that transaction. We will tell you before it happens and before any change to this policy takes effect.
Share links
If you create a share link — for a diet plan or a health summary to give your vet — anyone holding that link can view the content it points to. Treat the link itself as the credential. You can revoke it at any time from the app, and it stops working immediately.
6. Where your data is stored
Your data is stored on servers in [HOSTING REGION]. Some of our service providers operate outside India. Where data is transferred internationally, we rely on contractual safeguards with those providers requiring a comparable level of protection.
7. How long we keep it
- Account and pet records — while your account is active.
- After you delete your account — erased or irreversibly anonymised within 90 days, except where we must keep something longer by law.
- Payment and tax records — retained for the statutory period, currently eight years in India.
- Backups — deleted data persists in encrypted backups for up to 35 days before those backups rotate out.
- Support email — up to 24 months.
8. Cookies and similar technology
This marketing website sets no advertising or tracking cookies. It uses your browser's local storage for one thing only: remembering that you dismissed the banner at the top of the page.
The Joey AI application uses cookies and local storage that are strictly necessary to keep you signed in and to remember your preferences. Where product analytics are enabled, they are configured to collect usage patterns rather than to build advertising profiles.
Fonts on this site are served by Google Fonts, which means your browser contacts Google's servers and your IP address is visible to them when the page loads.
9. Your rights
Subject to the law that applies to you — including India's Digital Personal Data Protection Act, 2023, and the GDPR if you are in the EEA or UK — you may ask us to:
- Give you a copy of the personal data we hold about you;
- Correct anything inaccurate or incomplete;
- Delete your account and the data associated with it;
- Restrict or object to certain processing;
- Export your data in a machine-readable format;
- Withdraw consent you previously gave, without affecting anything done before you withdrew it.
Most of this you can do yourself in Settings. For anything else, write to support@joey.ai and we will respond within 30 days.
Grievance Officer
As required under Indian law, our Grievance Officer is [OFFICER NAME], reachable at [GRIEVANCE EMAIL]. If you are in the EEA or UK and are not satisfied with our response, you may also complain to your local supervisory authority.
10. Security
We use TLS in transit, encryption at rest for uploaded files, hashed passwords, scoped access tokens, and role-restricted internal access. No system is perfectly secure, but if a breach affects your personal data we will notify you and the relevant authority as the law requires.
11. Children
Joey AI is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has created an account, write to us and we will remove it.
12. Changes to this policy
We will post any changes on this page and update the date at the top. If a change materially affects your rights, we will email you before it takes effect.